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Terms and Conditions That Apply to Your Account

These terms set out what you agree to when you open and use a mega212 account, including how deposits through DANA, OVO, and GoPay are handled, what your account responsibilities are, and when access may be restricted depending on local law and eligible regions.

Account eligibility appliesDANA, OVO, GoPay coveredIndonesia-region access rulesSubject to local lawEffective on account creation
mega212 Terms and Conditions That Apply to Your Account
HOW WE HANDLE THIS

Account Security and Your Rights Under These Terms

mega212 keeps your account data and wallet details — including linked DANA, OVO, and GoPay credentials — secured during every session. These terms also define your rights: what you can request, how to appeal a decision, and who handles your data.

Data Retention

We retain your account data as long as your account is active or as required by applicable regulations. You can request a summary of held data via our support channel.

Account Security

Login sessions are protected by OTP verification tied to your registered number. Report suspicious activity through live chat immediately and we will act on it.

Cookies and Session Data

We use session cookies to keep your account active across device switches — so your mobile session on a warung-hour scroll carries over if you return on desktop.

Requesting Changes

To update registered wallet details — switching from OVO to GoPay, for example — contact support with identity verification. We process wallet-change requests before the next withdrawal cycle.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear, or you want to flag a concern about your account or a transaction made via DANA, OVO, or GoPay, our support team handles that directly. Reach out through any of the channels below and keep your account reference ready to speed things up.

Live Chat Open the chat widget from your account dashboard. We handle terms-related questions, account disputes and wallet-verification queries through this channel.
Email Support Send your terms query or account concern to our support address. Include your registered wallet name — DANA, OVO, or GoPay — so we can locate your account quickly.
Account Help Centre The Help Centre covers common terms questions: eligibility conditions, withdrawal rules, account suspension reasons and how to request a terms clarification in writing.

Common Questions About Our Terms and Conditions

These are the questions we get most often about how the terms work, what they mean for your account, and what happens when something goes wrong. Each answer reflects the actual policy, not a general summary.

They take effect the moment you complete account registration. Using the lobby, making a DANA deposit, or logging in all confirm you have accepted the current version of the terms.

We can update the terms at any time. When we do, continuing to use your account counts as acceptance. We recommend checking this page periodically so you are not caught off-guard.

Depending on the breach, your account may be suspended or permanently closed. Wallet withdrawals — including DANA and OVO — may be held pending a review of the circumstances.

It is a verification step. Your GoPay, DANA, or OVO account name must match your mega212 profile name before any withdrawal is processed. Mismatches delay the request until resolved.

Access depends on local law and is available only where permitted. You are responsible for checking whether using the platform is lawful in your specific location before creating an account.

Start with live chat or email support, quoting your account reference. If the issue is not resolved at that level, ask for escalation to a senior review. We document all dispute steps.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.