Reference

Your Rights and Obligations on mega212

These legal terms set out what you can expect from mega212 and what we expect from you when you open and use an account. Access to our platform depends on local law and is available only where eligible under applicable regulations in Indonesia.

Account eligibility rulesDANA, OVO, GoPay wallet termsData handling policyUser conduct standardsJurisdiction-dependent access
mega212 Your Rights and Obligations on mega212
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms — or need to raise a formal concern about your account, a transaction, or a data request — we have dedicated contact paths. Whether you are in Yogyakarta or anywhere else in Indonesia, our team handles legal and account queries through the channels below. Response times vary by channel and query type.

Live Chat Open the chat widget from any page on mega212. Use this for account-level questions, transaction disputes, and general legal clarifications about your specific account.
Email Support Send detailed legal queries, data access requests, or formal account concerns to our support email. Attach your account reference number for faster routing.
Account Help Centre Your account dashboard includes a help section where you can submit structured requests — including wallet verification queries tied to DANA, OVO, or GoPay.
DATA AND SECURITY

How We Handle Your Account Data

We take account security and data handling seriously. Your personal data — including wallet details linked to DANA, OVO, or GoPay — is stored with access controls limiting who inside our team can view it. We do not sell your data to third parties. You have the right to request a copy of what we hold, ask us to correct inaccurate records, or request deletion where no legal obligation requires us to retain it.

Data Retention We keep transaction and account records for as long as required by applicable financial and legal obligations. Once that period ends, records are deleted from active systems.
Cookie Policy Our site uses cookies to maintain your session, remember login state, and analyse traffic patterns. You can adjust cookie preferences from your browser settings at any time.
Account Security Logins are protected with OTP verification sent to your registered mobile number. If you notice unusual account activity, contact us immediately through live chat.
Data Correction Requests To update or correct personal data on file — including your linked wallet name for OVO or DANA — submit a request through your account dashboard or via email support.

Common Legal Questions Answered

Below are the questions we hear most often about account eligibility, data rights, and how our terms apply to specific situations in Indonesia. If your question is not here, reach out through live chat or email.

Eligibility depends on your age and your location. Access is permitted only where local law allows it. We verify eligibility during account registration before any transactions are processed.

If your region does not permit access under applicable local law, we are unable to activate or maintain an account. Any funds already deposited via DANA, OVO, or GoPay would be returned through the original payment method.

Yes. Submit a formal data access request through your account dashboard or via our support email. We will compile and send what we hold within a reasonable period, subject to identity verification.

Open a dispute through the live chat or email support channel. Include the transaction reference number and the wallet used. Our team reviews the record and responds with findings directly to your account.

We update terms when the platform changes materially. We notify you through your registered account. Continuing to use the platform after notification is taken as acceptance of the revised terms.

Records are retained for as long as required by financial and legal obligations. After that period, they are removed from active systems. You can ask about your specific record status via email support.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.