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How mega212 Handles Your Personal Information

When you open an account with us and connect your DANA, OVO, or GoPay wallet, you share information we take seriously.

Account data protectedDANA, OVO, GoPay wallet info handled securelyYour rights, your requestNo data sold to third partiesAvailable where local law permits
mega212 How mega212 Handles Your Personal Information
REACH OUR TEAM

Contact Us About Your Privacy

If you have questions about how your data is used, want to request a copy of what we hold, or need to update information tied to your account or wallet, our support team is the right first step. Reach us through any of the channels below and include your registered mobile number so we can locate your account quickly.

Team online

Live Chat

Open the chat icon from any page in the lobby. Quote your registered mobile number and your privacy request — our team will respond directly in the same session.

Email Support

Send your request to our support address listed in the account help section. Include your full name and the wallet type — DANA, OVO, or GoPay — linked to your account.

Account Help Centre

Log in, go to Account Settings, and select Privacy Request. From there you can view held data or submit a deletion request without contacting support first.

HOW WE PROTECT IT

Data Security and Your Account Controls

We apply encryption to data in transit and at rest. Your wallet credentials — whether DANA, OVO, or GoPay — are never stored directly on our side; we hold only the transaction reference returned by the payment provider. Account access requires OTP verification on login, and we flag sessions from unrecognised devices. Players in Batam and across Indonesia access the same security layer regardless of device or browser.

Encrypted Data Storage

Personal details and transaction records are encrypted at rest. We do not store raw wallet credentials — only the tokenised reference your payment provider returns after a transaction completes.

Cookie and Session Policy

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from your browser settings at any time.

Account Access Controls

Every login triggers an OTP sent to your registered mobile number. If a login attempt comes from a new device, we require re-verification before granting lobby access — this applies on both mobile and desktop.

Data Retention and Deletion

We keep your data while your account is open and for the period local law requires after closure. Request deletion via Account Settings or live chat; we act within the timeframe required by applicable rules.

What You Asked About Our Privacy Policy

These are the questions we hear most often about how mega212 handles personal data, wallet details, and account rights. If your question is not covered here, reach out via live chat or the Account Help Centre.

We collect your name, mobile number, email, and the e-wallet you link — DANA, OVO, or GoPay. We also log your device type and session activity to protect your account from unauthorised access.

We share data only with payment processors needed to complete your transactions and with authorities where local law requires it. We do not sell your data to advertisers or unrelated third parties.

Log in, go to Account Settings, and select Privacy Request. Alternatively, contact us via live chat or email with your registered mobile number and we will prepare your data summary.

Yes. Submit a deletion request through Account Settings or via our support channels. We process it within the period required by applicable local law, except where retention is legally required.

We never store your raw wallet credentials. After a transaction, we hold only the tokenised reference returned by the payment provider. All data in transit is encrypted end-to-end.

We use session cookies for login continuity and analytics cookies to improve the lobby experience. You can adjust or block cookies at any time through your browser or device settings.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.